No market talk today because I am about as blown away as I could possibly be with the brokerage firm I use, and I wanted to share my experience so as to hopefully prevent others from getting involved with the same sort of problem I experienced today.
A few weeks ago, I posted
about some weird stop-loss activity in my IRA. I was stopped out of two positions in BORN and ASTI but only in opposite accounts, and only at the lows of the day. I emailed Scottrade to inquire about the situation and they said they will be in contact soon. I never heard back from there and I guess really didn't think much about it - I just figured that there wasn't anything that could be done and I was out of luck for the time being.
I got home today and had a message from my local Scottrade branch explaining how they were just made aware (some two weeks after the incident) of some questionable trades and he wanted to follow-up on this issue. The message also informed me that one of the trades was actually reversed. I said, "What?"
You see, Scottrade never told me the trade was reversed. No phone call. No email. Nothing. On November 8, I was stopped out of ASTI at $4.37. On the same day, they put the original position back into my account at $4.37.
IF I was made aware of this, I wouldn't have a problem. Unfortunately, that's where the problem comes in to play.
Somehow I was supposed to know that this happened I guess. Somehow I was supposed to log into my account every day (which is not something I do anyway because I don't trade my IRA very often) and check to see if the position was reversed. I never asked for it to be reversed - I simply wanted some details about the bid-ask at the time of the trade and what the original stop-loss orders were. I wanted an explanation. Because I am stupid I guess, (I really don't know what to think right now), I didn't and I am now a proud owner of ASTI at its current price of $3.40, after "rebuying" it unknowingly at $4.37.
If you follow my blog, you know that I don't mess around with losses too much. I don't hold stocks longer that they need to be held - I keep my stops and let them work. Often times my stops are too tight if anything. Now I am sitting on a position that is 22% underwater. Actually, I did sell it today at $3.39, so I am taking a loss of 22%. Thanks Scottrade!
The best part in talking to the broker when I called him back was that he said he's never seen something like this really happen, and that he doesn't know why the compliance officer didn't contact me or him at the local branch. I asked him if anything could be done, but (without saying it directly) he said I am basically out of my money. I can "draft a letter" (his words) and send it to the compliance department and perhaps something can be done. That gives me a lot of confidence, because Scottrade's compliance departement has been so on the ball through this whole thing.
I guess I should count my blessings that they didn't reverse all of my trades over the past few weeks, because then I would be sitting on potentially even bigger losses. Perhaps this is something that happens a lot and I am getting worked up over nothing. However, I am pretty ticked off right now, not because of the lost money, but because I had no control over the lossed money. If I lose money on my own accord, I can handle it. If someone else screws up and costs me money, I have a bit more difficulty handling it. I guess I better check in to all my accounts on Friday to make sure nothing else was reversed without my knowledge.
I guess I will now start the process of looking for a new brokerage for my main account and my wife and mine's IRA. If any readers have recommendations, feel free to share. This was kind of a rant (I wonder if you can tell) so if it is a bit incoherent, I apologize. If you feel inclined, please share this story with others, because I don't want anyone else to have the problems I just went through. Disappointed doesn't begin to describe how I feel about the Scottrade brand.
I do hope you all have a great Thanksgiving - short session Friday, so be careful - it will likely be choppy. Take care.